Furniture Warehouse B2B Customer Web portal

Furniture warehouse receiving and delivery service.  

This warehouse orders furnishings on behalf of interior decorators and showrooms, receives and inspects deliveries from carriers, provides repairs as needed, communicates with customers to arrange deliveries, and installs the furnishings.

Back-office staff was overwhelmed with customer communication via phone calls and emails. Miscommunication resulted in incorrect delivery items, customers not available to accept deliveries, non-optimal delivery schedules, and items misplaced in storage.  Repeated phone calls and emails from customers checking on status consumed much of customer service staff time.

• Enhanced existing application, implementing API interfaces with online third-party logistics software and USPS address validation services.
• Added bar-code scanning capability to streamline process of receiving, storing and delivery of furnishings.
• Created Web Portal to allow clients to check on status of shipments from carriers, request deliveries from warehouse, view delivery details and communicate more seamlessly with customer service staff.

• ASP.NET Core MVC, Razor pages, Bootstrap 5, jQuery, JavaScript
• SQL Server
• Multi-factor authentication (MFA), ASP.NET Core Identity
• API integration with logistics provider, USPS, Twilio. 

Owner - "I can't believe how much more smoothly our business has been running since we worked with Blue River Group to enhance our existing warehouse application and to add our new customer web portal.  Our customers are much happier since they can view statuses and arrange for their deliveries via the portal.  Our warehouse staff is able to receive shipments much more quickly and our delivery personnel are not left waiting at the customer site due to miscommunication of delivery dates and times.  Best of all, due to our efficiencies, I am now in a position to add customers and grow the business."

Real Estate Investor Association (REIA) Investment Club 

REIAs provide a community where real estate investors can gather for networking, education, support and advice.

Third party club management software applications were not robust or tailored enough to meet the needs of the REIA club.  The club president saw an opportunity to create a club management application that would not only meet the club's needs, but also the needs of many other clubs around the country that could license the software.

• Created a multi-tenant web-based club management application, hosted in cloud
• Features include member registration, event signup and check-in, billing, event scheduling, online classes, property listings and member communications.
• Members can create their own individual custom websites using template tools
• Mobile-device investment property analyzer application allows investor to estimate all costs to finance, rehab, market and sell a property to determine the maximum offer.
• Clubs in over 30 states have licensed the software and use it for their club management activities.

• ASP.NET Web Pages, Windows Services, JavaScript, jQuery, XML, JSON
• SQL Server
• API integration with Authorize.net, USPS, Zillow, MLS, Twilio, Google Maps, 

President - "It's impossible to imagine how we ever ran our club before we implemented this solution.  Blue River Group was the key to our success.  They rapidly gained a detailed understanding of our business and our needs.  Armed with that business background, they were able to create a turnkey solution built on a technical foundation that has allowed us to grow and evolve.  We are running nearly all of our club's operations on the application AND we have also licensed it to over 120 other clubs."

Physicians who have patients with a need for mobility equipment including power and manual wheelchairs and power scooters

Primary care physicians occasionally have patients with mobility issues who need assistance via manual wheelchairs, high-end electric wheelchairs, or electric scooters.

Medical insurance payers require an extensive list of patient examination measurements and evaluations that the physician may not be aware of, and Electronic Medical Record (EMR) applications do not provide guidance to physicians in this area.  Even if a patient has a clear medical need, if the physician has missed any of the specific evaluation criteria, the claim will be denied.

• Created a web-based patient examination software application for use by physicians.
• Easy-to-use application allows physician to perform all required patient evaluation and measurement criteria.
• Physician can tailor the examination tool for their own unique needs.
• Upon completion, the application auto-transcribes physician responses into specific documents required by insurance payers and the physician is able to electronically sign the documents.
• Data is encrypted at rest and patient data is encrypted within each patient record.

• ASP.NET Core, ASP.NET Web Pages, Windows Services, JavaScript, jQuery, JSON
• AWS Lambda, Node.js, JWT Token authentication
• SQL Server
• Integration with external data repositories including NPPES NPI Registry, HCPCS codes, ICD-10 procedure codes, USPS address lookup and verification. 

University parking and transportation services

This Big Ten university has 150 parking lots with over 20,000 parking spaces many of which are staffed by student parking lot attendants.

University students are provided with job opportunities on the multiple university campuses, attending the parking lots during regular hours and special events.  Students need to be able to have a work schedule that does not conflict with their classes and also gives them time to travel from classes or other campus locations.  Administrative staff not only created schedules for each semester, but also handled ongoing requests for changes due to illness or other last-minute issues.  This resulted in significant staff effort and a need to cover requests after-hours.

• Created a scheduling application that allows administrative staff to auto-schedule every attendant's work schedule for the semester, allowing for class schedules, unavailable dates, travel times and attendant seniority.
• Attendants are able to enter their own schedule online prior to each semester and request a certain number of hours per week.  Class schedules, vacations, breaks and any other unavailable times can be entered.
• If an attendant wishes to drop a schedule, they can mark it as available online and other attendants can pick up the schedule (all drops and pickups are within limits)
• Administrative effort to manage parking lot attendants was reduced by 2.5 FTE's.

• ASP.NET Web Pages, Microsoft Access
• SQL Server
• Authentication via SAML/Shibboleth Integration

Director of Public Parking - "The attention to detail has saved development hours and reduced the development period for this project considerably. The results have been significant reductions in time spent preparing schedules and increased reporting capabilities. Now preparing the semester schedule is an automated process that takes minutes instead of days."